Peer Support

Although your direction has changed, we still share the same journey.

The Retired and Former Employee (RAFE) Peer Support Program is a new program available to all former employees of Ambulance Victoria.

The program allows volunteers to provide confidential support to previous employees who have retired or resigned and assist in linking them into appropriate support if requiring counselling or experiencing mental health issues.

RAFE volunteers are not qualified counsellors and are unable to make psychological assessments, but they do have great listening and communication skills that allow them to assist those who are seeking help.

Ambulance Victoria encourages all former employees to engage with this service – which is free – if they feel they require help.

To contact the AV Retired and Former Employee Peer Support Program


Available 9am – 5pm daily

The RAFE Program is not a crisis service. If you are in crisis please contact Lifeline on 13 11 14 or if there is an immediate risk, dial Triple Zero (000).

Feedback forms have been developed to collect information to assess the effectiveness and level of client satisfaction with AV’s RAFE peer support services or to services you may be referred. The information you provide will be used to ensure that procedures, protocols and training are meeting the needs of previous AV employees and will help us to continue improving our services. The surveys are designed to be anonymous and individuals will not be identifiable through the responses they provide.

Please select the relevant link below and tell us your latest experience with the services provided by the RAFE team OR other service you may have been referred to via RAFE peer support.

2018/19 RAFE Peer Support Satisfaction Survey (under construction)

2018/19 VACU Session Feedback Form​ (under construction)

2018/19 Chaplaincy Satisfaction Survey​​​ (under construction)